Case study
Seasonal capacity for a fund administrator: a dedicated reconciliation and NAV pod
A fund administrator facing peak workloads at quarter-end and year-end needed trained capacity without permanent hiring. Fundtec provided a dedicated reconciliation and NAV pod working in the administrator’s own systems under its procedures, with Fundtec owning documentation, review and backup cover.
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The challenge
Quarter-end, year-end and audit season created workload peaks that the administrator’s permanent team could not absorb without overtime and late deliverables.
Temporary staff took too long to learn the administrator’s systems and client-specific procedures, and they left before the knowledge could be reused the next season.
How we approached it
Onboarding and design
Fundtec documented the administrator’s reconciliation and NAV procedures for the selected client funds in an operational handbook, and access was provisioned through the administrator’s domain accounts.
Parallel run
The pod ran reconciliations and NAV preparation alongside the administrator’s team for full cycles, with every variance logged and explained.
Handover and steady state
Cash and position reconciliations moved first, then NAV preparation, with the administrator retaining final review and sign-off.
Scaling for peaks
Trained backups and the handbook allow the pod to take on additional funds at peak periods under pre-agreed triggers.
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